Improving Healthcare In America
Healthcare used to be a compassionate relationship between a patient and their family doctor. But despite impressive advancements, highly talented leaders, and the best of intentions, today’s healthcare system treats many patients like commodities instead of humans, and the experience can feel clunky and impersonal. If the toll of this shift wasn’t clear already, Covid made it obvious. Summer Knight, MD, MBA, is former primary care and emergency room doctor who is now a Managing Director in Deloitte Consulting’s Life Sciences & Health Care practice. Dr. Knight is the author of HUMANIZING HEALTHCARE: Hardwire Humanity into the Future of Health.